Frequently Asked Questions
Everything you need to know about furnishing your dream home.
What are your delivery options for large furniture?
We offer several delivery options including our Full-Service Platinum Delivery, which includes room-of-choice placement and assembly, as well as standard threshold delivery for smaller items.
What is your return policy for home decor and furniture?
Unused accessories can be returned within 30 days. For furniture, we offer a 7-day satisfaction guarantee; if you are not satisfied, we can facilitate an exchange or refund minus a restocking fee.
Do you offer financing plans for major purchases?
Yes, we provide flexible financing solutions including 'Buy Now, Pay Later' plans and monthly installment options to help you complete your home project within your budget.
How can I track the status of my order?
Once your order is processed, you will receive a confirmation email with a tracking link. You can also use our online 'Order Status' tool by entering your order number and postal code.
Are your products covered by a warranty?
All our furniture comes with a one-year manufacturer's warranty against defects. We also offer extended protection plans that cover accidental stains, tears, and structural damage for up to five years.
Can I pick up my order from a local warehouse?
Absolutely. During checkout, you can select the 'Free Warehouse Pickup' option. You will be notified via email as soon as your items are ready for collection.